What if an item doesn't fit or if I don't like it?

You are free to return or exchange any item - including sale items - for any reason so long as you indicate your intention within 14 days of the date of delivery and the item is in new, un-worn & un-used condition with all tags attached. Within Australia, this can be done free of any additional postage charge.

For full details, please click here to read our Returns & Exchanges policy.
 

I'm after an item that is marked 'sold out'

Like any shop, our inventory is limited and if an item is marked as 'sold out' then it is typically no longer available. Some items are not re-stocked (simply because they are no longer available), though others may be and as such you should contact us by email to indicate your interest.

If you would like to register your interest in an item marked 'sold out' please click here to send us an email.
 

I received an email saying my item has sold out

Every effort is made to ensure that an item's availability is accurately displayed though there may be occassions when this information is not 100% correct and an ordered item may have sold out.

In such an instance every effort will be made to source the item for you and you will be kept up to date by one of our Customer Care representatives.
 

How much is delivery and how long does it take?

Upon placing an order you will receive an automated copy of your order and, once your order has been fully processed you will receive a personalised email indicating delivery time.

If you have any questions regarding your delivery, please click here


Within Australia: Deliveries are made by Startrack Express and will arrive within 1-3 days from your date of order (and every efffort is made to have your parcel delivered on the next business day).

Asia-Pacific, USA, UK & Europe: International deliveries can be made on either an EXPRESS or STANDARD basis:

• Registered Air Mail - $15 AUD
...... 5-10 days

• EMS Express Courier - $40 AUD
...... 2-4 days with online tracking

All parcels are insured and items sent by EMS Express can be tracked via the web.

All EXPRESS deliveries will receive a tracking number and webpage address so that you can follow your parcel's progress.
 

Do you deliver to PO boxes?

No, we do not deliver to PO Boxes. All deliveries must be accepted in person and signed for.

If this is a problem, please click here to organise alternative arrangements.
 

Can I track my parcel during delivery?

If you would like to check the status of your order, please contact our office on [+612] 9810 5447 between 9.00am and 5.00pm AEST, Monday to Friday; or email us on Customer-Care@MyCatwalk.com.au

Please ensure that you have your reference number on hand (this is the number generated at the top of the order page and quoted to you again in confirmation emails).
 

Can I Lay-Buy an item?

We do offer a lay-buy service and if you are considering such a purchase, please click here to contact our Customer Care.

In order to purchase via lay-buy you must pay 25% on the date of order and pay the outstanding amount within 4-6 weeks. The item(s) will be despatched upon full payment.

Please note that items purchased via lay-buy can be returned for a credit note only - not a full cash refund as with other purchases.

Also - and sorry - though the lay-buy service can not be used on Sale items :o(

Can I return a SALE item?

You are free to return or exchange any item - including sale items - for any reason so long as you indicate your intention within 7 days of the date of delivery and the item is in new, un-worn & un-used condition with all tags attached. Within Australia, this can be done free of any additional postage charge.

For full details, please click here to read our Returns & Exchanges policy.
 

I want to make a purchase but don't have a credit card

We do not offer this as a readily available payment option, though it is possible to organise payment via either either money order, personal cheque or bank transfer. If you are considering such a purchase, please click here to contact our Customer Care.

FYI, a number of our regular clients purchase via these methods.
 

I'm unsure about sizing

Individual designers have different sizing characteristics, regardless of their nationality. The buyers and staff at MYCATWALK have made it their top priority to simplify sizing (both across national standards and individual designers' idiosyncrasies) by the use of the standardized XS, S, M, L and XL system. In order to accurately gauge garment sizes, simply click on the "size charts" button, found on every product page.

As an added service, the COMMENTS section on every product page will highlight any useful information relating to the garment's size.

Please remember that your satisfaction is our top priority. As such, if you are in any way unhappy with a purchased item's size, please return or exchange the item. Please follow the instructions listed under returns & exchanges
 

Is it safe to use my credit card online?

Secure Socket Layer (SSL) Web Server Certificates, such as the one used on MYCATWALK are the standard for secure data transmission over the internet and encrypt all data sent to and from the web site.

When you are asked for your credit card details, you will notice that the URL prefix (located in your address bar) will change from the standard http:// to the secure https://. This means that you are in secure mode.

Should you still be weary about submitting credit card information via the internet, MYCATWALK offers you the choice of submitting your payment details via either:

• Telephone (we will contact you by phone)

• Fax (we will email you all details)

Moreover, please be assured that your privacy is fully proteded. For full information, please click here to read the MYCATWALK Privacy Policy.
 

Can I order by telephone?

Yes. If you would rather place your order via telephone or fax, you can. Orders placed online, however, receive priority.

If you would like to place an order by telephone, please contact our office on +612 9810 5447 between 9.00am and 5.00pm AEST.

We accept Visa, MasterCard, American Express and Diners Club.

If you do not wish to use you credit card online you can contact our office via telephone and give your details directly to our representative; or alternatively, send your card details via fax.
 

Are there any additional charges?

Not within Australia. If you are ordering from outside Australia there may be taxes levied on your order, consistent with that country's tax structure, however all Australian sales taxes will be removed.

For more information, you should consult your local Customs Authority.